How It Works Support
You’re not going to be left in the dark. We will support you, every step of the way
Dedicated to you, your organisation and your candidates
Our support and implementation team engages all relevant stakeholders from Hiring Managers to HR Administrators, to ensure they are confident with using all of the areas of the solution that they need access to.
We provide telephone training, video training, on-site training and also training days at our offices. We can additionally provide you with training materials to allow you to take a ‘train-the-trainer’ approach.
Ready to talk to us?
Dedicated implementation manager
“The advert was changed although the issue arose from our side, the customer support advisor was happy to help and resolved this very quickly”.
Vacancy Filler Customer
We are the only recruitment solutions provider that promises to support our customers as well as their candidates
New, doesn’t have to mean ‘scary’
The biggest concern for any organisation that takes on a new recruitment solution is whether or not their staff will want to use it and also how easy it will be to use. When a solution has a steep learning curve there can often be a level of resistance from existing employees who are used to doing things a certain way.
We remove this concern for you by being visible and accessible when you need us, every step of the way. We are there to help from the roll-out of your system, right through to dealing with an application query or password reset.
“I contacted support and the gentleman I spoke with was hugely helpful. I have found that the support team are always pleasant and helpful, they even offered to contact our applicants to help out.”
Vacancy Filler Customer
Advance to a new and improved way of recruiting, with minimal disruption to daily activities
Recruitment support that you can rely on
From time to time, you may find that you have request for some help with training new users, which is why we assign a dedicated account manager to you who will be there to offer help and advice throughout your time with us.
Usually, introducing a new process or system into a business can be both time-consuming and disruptive to daily activities – but not with Vacancy Filler. We can implement your new system and have you up and recruiting in just 4-6 weeks, with minimal disruption to daily activities.